Delivery Information

Delivery Charges and Times

Duchess & Home delivers worldwide.

How to See Shipping charges

After selecting your product(s), our shipping charges will be shown clearly on your cart page. You can view your cart page by clicking on the shopping basket icon at the top of the page. Kindly select the country you wish us to ship to. Our competitive delivery charges will be displayed on the cart page.

For non-EU countries, Please be advised you may also need to pay additional customs tax/duty before you take delivery of your items.

Delivery Times to the UK, Belgium & the Rest of Europe

If your item is in stock, delivery will be 2-5 days from your cleared payment. If you require your item before this timeframe, there may be a small extra charge: therefore please contact us before you place your order. We will keep you informed of delivery times with tracking information once your payment is processed. For non-EU countries, Please be advised you may also need to pay additional customs tax/duty before you take delivery of your items.

Due to high demand, if product(s) are not in stock, delivery times will be approximately 3 weeks. Please contact us should you require your item before this timeframe and we will endeavour to send you your item sooner at no extra charge.

For the US & China, delivery times vary from 4-10 days. Please also be advised you may need to pay customs tax/duty before you take delivery of your items. We will keep you informed of delivery times with tracking information once your payment is processed. Please contact us should you require assistance.

Currency Converter

We accept Euros, British Pounds Sterling and US Dollars. The default currency for this site is Euros and therefore your final receipt will be shown in Euros. The indicative favorable currency values are updated once a day GMT from central bank and financial institution sources internationally. The conversion uses a single price value, the mid-price between buy and sell side in the interbank market for the currency in question.

Payment with Collection of Products-Belgium

Customers in Belgium may choose to collect their item(s) from our office. You may also wish to pay for your item(s) when you collect your item(s). This is a complimentary service. Our office address is shown on the “Contact” page. Please call to confirm when you wish to use this service. Duchess & Home is a business registered under business number: 0506909033

Payment Methods

Payments are processed via internationally secured payment method PAYPAL. Via paypal, you can make purchases via any credit/debit card and, you do not need to have a Paypal account. You may also choose to pay via bank transfer, or in person at our office in Ghent, Belgium.

Packaging and the Environment

Duchess & Home takes its environmental responsibilities seriously.

Our manufacturing & finishing processes utilise the most environmentally friendly processes available. Duchess & Home take a similar view to the packaging of products, offering a no-frills packaging policy. We partner with local businesses to reuse & recycle packaging material whenever & wherever possible.

D&H offer competitive shipping rates & partner only with reputable shipping businesses.