RETURNS POLICY

Returns

All products leaving our offices are checked before shipping for faults and defects. In the unlikely event that you are not entirely satisfied with your purchase, we will be happy to offer a refund for your unused item within 14 days of receipt (you must contact us within 14 days of receiving your item). Items must be returned to us in their original packaging. All returns must be agreed in advance with D&H. You will be advised where to send your parcel (UK/Belgium). Contact details are shown on our “Contact” page. We regret that the delivery costs incurred in returning any items to D&H will not be refunded, except in the case of faulty or damaged goods. We regret that we cannot accept return of any item(s) that has been used or damaged or is no longer in its original packaging. Please use a traceable method when returning your item as we cannot accept liability if something is lost in transit and fails to reach us. Payment will be refunded to the customer on receipt of the item.

Incorrect, Broken or Faulty Items

All products leaving our offices are checked before shipping for faults and defects. In the unlikely event that you receive an item that is broken or faulty, we will be pleased to replace this item free of charge. Please contact us within 3 days of receipt as all returns must be agreed upon in advance within 3 days of receipt. Contact details are shown on our “Contact” page. You will be advised where to send your parcel (UK/Belgium). If we require the item to be returned to us we will refund the cost of postage. Unless we receive information within 3 days, you will be deemed to have accepted the items as satisfactory.

Repairs

We work with a number of manufacturers in the UK. Therefore, should you damage your D&H item, please contact us (details shown on contact page) and we will endeavour to assist you with any repairs required for a small charge. This offer applies to D&H products of any age.

Personalised and Bespoke Items

If you place an order for an item that is to be personalised by D&H, we regret you cannot cancel the order once payment has been received. We are also unable to accept returns of personalised or bespoke items.