SERVICES

 

polo-stand

Bespoke Items

We value our customers. Where stated on the product listings, some items can be personalised and made to order (dimensions and colour shade) for an additional charge. Should you require this service, please contact us for a no-obligation estimate. Contact details are shown on the “Contact” page on this website. D&H will provide you with your exact requirements whether for private or clubhouse use. Our bespoke items take an average of 3-4 weeks to produce, depending on the requirements.

Repairs

We work with a number of manufacturers in the UK. Therefore, should you damage your D&H item, please contact us (details shown on contact page) and we will assist you with any repairs required for a small charge. This offer applies to D&H products of any age.

Duchess & Home is a business registered under business number: 0506909033

Value Added Tax/ BTW

All our prices shown do not include VAT/BTW. We are a non-VAT registered business.

Payment Methods

Payments are processed via internationally secured payment gateway PAYPAL. Via paypal, you can make purchases via any credit/debit card and, you do not need to have a Paypal account. You may choose to pay via bank transfer or in person at our office in Gent, Belgium.

Delivery Charges and Times

Duchess & Home delivers to addresses in the UK, Belgium, Luxembourg,the Netherlands, France and Germany. Indicative delivery costs are as stated by each product on our website and will be shown clearly on your check out page. If your item is in stock, delivery will be 2-5 days from your cleared payment. If you require your item before this time-frame, there may be a small extra charge: therefore please contact us before you place your order. Due to high demand, if product(s) are not in stock, please contact us for advice on when the product will be in stock or revisit our website soon after. We will keep you informed of delivery times once payment is processed. For UK customers, our top courier service will advise delivery within a one hour time-frame.

We ship worldwide, so please contact us for delivery cost outside this zone. For our Chinese customers, we can offer both air and sea freight delivery.

Currency Converter

We accept Euros, British Pounds Sterling and US Dollars. The default currency for this site is Euros and therefore your final receipt will be shown in Euros. The indicative favorable currency values are updated once a day GMT from central bank and financial institution sources internationally. The conversion uses a single price value, the mid-price between buy and sell side in the interbank market for the currency in question.

Packaging and the Environment

Duchess & Home takes its environmental responsibilities seriously. Our manufacturing processes utilise the most environmentally friendly processes available. Duchess & Home take a similar view to the packaging of our products: we endeavour to use recyclable, recycled, bio-degradable packaging products wherever and whenever possible – and aim to avoid the use of plastics.

Press Enquiries

If you have a media enquiry please contact us – details are shown on our “contact” page

Trade Enquiries

At D&H, we offer a wholesale service which enables your business to present our exclusive products.
We supply a number of businesses and we like to explore new ventures and work with the buyers and owners. Please contact us to discuss.